REVOPS WITHOUT
THE RUNWAY.

Strategic revenue operations insights
delivered in three weeks, not six months.

The Problem You're Facing

You need strategic RevOps thinking - someone who can diagnose inefficiencies, build scalable systems, and drive revenue impact - but you can't justify a $150K+ full-time hire yet.

Your Sales and CS teams are operating in silos. Your forecasting is guesswork. Your data tells stories, but no one's listening. And everyone's too busy executing to step back and fix the foundation.

FreedOps Can Help

I bring Enterprise rigor to fast-growing companies. I've spent 6+ years building RevOps infrastructure, driving multi-million dollar revenue impact, and operationalizing strategy across sales, CS, and finance functions.

Discovery-first: I talk to your team, audit your systems, and identify the highest-leverage opportunities
Strategic frameworks: I deliver clear roadmaps, not 100-page decks you'll never read
Execution-ready: Everything I hand off is built for your team to implement immediately

My 6+ Years in RevOps & GTM Strategy

Experience

Enterprise B2B SaaS CS Operations (4 years, led analytics infrastructure and retention programs)
Growth-Stage SaaS Strategy (driving churn reduction and expansion growth to accelerate funding readiness)
Fortune 500 Revenue Strategy (Consulting, Sales Planning, Finance)

Areas of Expertise

Churn Optimization & Retention Economics
Expansion Revenue & Upsell Acceleration
Customer Success Efficiency & Scalability
Revenue Visibility & Forecasting Systems

Previous Engagement Examples

1) Led $20M ARR Policy Change Initiative

Context:

Enterprise SaaS company was bleeding revenue through mid-contract downgrades.

What I Did:

I led a SQL-driven retention analysis with Finance, uncovering how downgrades not only cut MRR immediately but also depressed downstream renewal rates. I built the business case, secured executive buy-in, and drove a 20-person cross-functional team to implement a new policy, rolling it out to 3,000+ reps across Support, Sales, CS, and Contract Management.

Impact:

The policy saved $2.4M in ARR in just five months, with a projected $20M annual run-rate impact. It became company-wide, embedded in the 2026 strategic plan, and is expected to boost GRR by +0.2 points.

2) Built CS Analytics Infrastructure from Zero

Context:

SaaS company with 400+ CS reps had no standardized performance tracking or activity visibility.

What I Did:

I designed and launched the Customer Success KPI Insights Program, creating tiered dashboards for reps, managers, and executives to surface daily actions, team performance, and regional trends. I also managed ongoing strategic relationships with Regional Directors to ensure adoption and alignment.

Impact:

The program empowered 400+ reps and managers with data-driven decision-making, drove measurable improvements in call volumes and alert work rates, and established a scalable reporting foundation for retention initiatives across all CS segments.

3) Scaled Global CS Account Transfer Operations

Context:

Manual account transfer process couldn't scale with rapid growth, causing regional backlogs and imbalanced CS allocation.

What I Did:

I redesigned the CS Account Transfer Program using SQL-based eligibility automation, standardized fragmented regional processes, and led cross-functional alignment across RevOps teams to ensure smooth execution.

Impact:

The new process enabled 1,000+ account transfers per month ($1.5M+ MRR), supported 300+ CSMs globally with streamlined workflows, and reduced manual effort while quickly realigning customers to the correct CS relationships.

4) Unlocked Forecasting Through Strategic Data Capture

Context:

Series A SaaS company serving seasonal businesses couldn't distinguish seasonal churn from permanent churn.

What I Did:

During my first discovery call with the CRO, I identified a forecasting blind spot and proposed a lightweight seasonality indicator. After validating the insight, I designed a solution to improve forecasting, optimize CS resources, and support pricing experiments.

Impact:

The approach enabled the company to separate seasonal pauses from true churn, unlocked smarter CS resource allocation and pricing opportunities, and was delivered as a strategic memo with a clear implementation roadmap.

How We Work Together

The 3-Week Revenue Operations Sprint

What You Get:

Your Highest-Impact Opportunity (P0 Strategic Plan): Deep-dive analysis with step-by-step implementation roadmap, projected ROI, success metrics, and risk mitigation. This is the project that moves the needle most.
5 Additional High-Leverage Opportunities (P1 Roadmaps): Prioritized action plans for your next biggest wins - each includes problem diagnosis, proposed solution, expected impact, and implementation steps.

How It Works:

Week 1 - Discovery: Stakeholder interviews (CEO/CRO, RevOps, CS/Sales leaders), data analysis, systems audit
Week 2 - Analysis: Identify opportunities, model impact, build implementation roadmaps
Week 3 - Delivery: Present findings, incorporate feedback, hand off execution-ready plans

            The Result: 6-12 months of strategic RevOps planning in three weeks - with execution-ready roadmaps your team can implement immediately.
        

What Happens Next? Continuation Options

Once you see the impact of the sprint, here's how we can keep working together:

Plan	Description
Additional Strategic Insights Package	Full strategic memos for each P1 roadmap - detailed execution guides with instructions, templates, and more.
Weekly Retainer (Implementation Support)	Embedded weekly support for active execution projects.
Monthly Retainer (Strategic Guidance)	Ongoing strategic advising, monthly check-ins, ad-hoc analysis as needed (3-month minimum).

What People Say

"Chris has an exceptional work ethic, sharp and curious analytical mind, and is a confident communicator. His ability to effectively navigate complex data challenges and provide logical solutions has made him a trusted advisor for senior leadership."

— CS Ops Director, Enterprise SaaS

"Chris immediately made an impact. What he built is now baked into our 2026 plan, projected to add +0.2 points to GRR, and we've already seen $2.4M in ARR savings since August. He's really good at cutting through complexity and getting people aligned—exactly the kind of high-leverage work we need."

— RevOps Leader, Enterprise SaaS

"One of the most notable things about Chris is his growth mentality and can-do attitude. He is everything you look for in strategy & operations—he has a keen understanding of business metrics, communicates effectively to senior leadership, and can use insights to identify actions."

— CS Ops Senior Manager, Enterprise SaaS

Time for a Chat?

If you're navigating rapid growth and need strategic RevOps thinking without the full-time commitment, let's explore whether this makes sense.

Book a Discovery Call Email Me

REVOPS WITHOUTTHE RUNWAY.

Experience

Areas of Expertise

1) Led $20M ARR Policy Change Initiative

2) Built CS Analytics Infrastructure from Zero

3) Scaled Global CS Account Transfer Operations

4) Unlocked Forecasting Through Strategic Data Capture

Time for a Chat?

REVOPS WITHOUT
THE RUNWAY.